Help Center

99ji FAQ —
Your Questions, Answered

Got questions about your 99ji account, deposits, withdrawals, or games? You're in the right place. This FAQ page covers everything Filipino players commonly ask about 99ji — from signing up for the first time to cashing out your winnings. Browse by category or scroll through to find what you need.

30+ Questions Covered
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Account & Registration

Creating a 99ji account is quick and straightforward. Head over to the registration page, fill in your basic details — name, mobile number, and preferred password — then verify your number via OTP. Once verified, your 99ji account is active and ready to use. The whole process usually takes under three minutes. Remember, you must be 21 years or older to register and play on 99ji.

The minimum age to register and play on 99ji is 21 years old, in line with Philippine regulations on casino-style online gaming. Age verification may be required during the registration or withdrawal process. Accounts found to belong to underage players will be suspended immediately and any funds returned.

No. Each player is allowed only one active 99ji account. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the account recovery option on the login page instead of creating a new account.

Go to the login page and click the "Forgot Password" link. Enter your registered mobile number and follow the OTP verification steps to set a new password. If you run into any issues, our 24/7 support team can assist you directly.

Basic verification is completed during registration via mobile OTP. For higher withdrawal limits, 99ji may request a valid government-issued ID — such as a Philippine passport, SSS ID, PhilHealth card, or driver's license. Submitting your ID through the account verification section speeds up the process and unlocks full account features.
Deposits & Payments

99ji supports the most popular payment channels used by Filipino players:
  • GCash — instant deposits, widely used across the Philippines
  • PayMaya — fast and reliable e-wallet option
  • BPI — online banking transfer
  • BDO — online banking transfer
  • Metrobank — online banking transfer
All transactions are processed in Philippine Peso (₱). Additional payment options may be added over time — check your account dashboard for the latest available methods.

GCash and PayMaya deposits typically reflect in your 99ji account within a few minutes. Bank transfers via BPI, BDO, or Metrobank may take slightly longer depending on the bank's processing time — usually within 15 to 30 minutes during business hours. If your deposit hasn't reflected after an hour, contact our support team with your transaction reference number.

Yes, 99ji has a minimum deposit requirement to keep transactions manageable and secure. The exact minimum amount is displayed on the deposit page within your account dashboard. Amounts are in Philippine Peso (₱) and vary slightly depending on the payment method selected.

99ji does not charge additional fees on deposits from our side. However, your bank or e-wallet provider (GCash, PayMaya, BPI, etc.) may apply their own transaction fees depending on your account type. We recommend checking with your payment provider if you're unsure about any charges on their end.
Withdrawals & Winnings

Log in to your 99ji account, go to the Withdrawal section in your dashboard, select your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Make sure your account is verified and your payment details are correctly saved before submitting a withdrawal request.

Most 99ji withdrawals are processed within 24 hours. GCash and PayMaya withdrawals are typically the fastest — many players in Manila, Cebu, and Davao receive their funds within a few hours of approval. Bank transfers to BPI, BDO, or Metrobank may take up to one business day. Withdrawal requests submitted on weekends or public holidays may experience slight delays.

A pending withdrawal on 99ji usually means one of the following:
  • Your account verification is incomplete — submit a valid ID to resolve this
  • There is an active bonus with wagering requirements that haven't been met yet
  • The withdrawal is within normal processing time (under 24 hours)
  • Additional security checks are being performed on the transaction
If your withdrawal has been pending for more than 24 hours, reach out to our support team for an update.

Yes, a minimum withdrawal amount applies on 99ji. The exact figure is shown in your account dashboard under the Withdrawal section. All amounts are in Philippine Peso (₱). There is also a maximum withdrawal limit per transaction, which may vary based on your account verification level.
Games & Gameplay

99ji currently offers the following games:
  • Cocktail Nights — neon-themed slot-style game with bonus rounds
  • Cannon Fishing — skill-based fishing shooter, one of the most popular 99ji games
  • Entertainment — variety games and interactive experiences
  • Midas Fortune — high-volatility fortune game with jackpot mechanics
  • Handball — sports-based game with competitive odds
  • Fisher Game — relaxed fishing game with layered prize mechanics
  • Captain's Bounty — adventure-themed game with a Bounty Bonus round
New games are added to the 99ji library regularly, so check back often.

Yes. All 99ji games use certified random number generation (RNG) to ensure fair and unpredictable outcomes on every round. No game result is predetermined or manipulated. The RNG system is regularly reviewed to maintain integrity and fairness for all players across the Philippines.

Some 99ji games offer a demo or practice mode that lets you explore the mechanics without wagering real money. Check the individual game page to see if a free-play option is available. To play with real money and win real prizes, you'll need a registered and funded 99ji account.

Slow loading is usually caused by a weak internet connection. 99ji games are optimized for Philippine mobile networks (Globe, Smart, DITO), but a stable connection gives the best experience. Try the following:
  • Switch between Wi-Fi and mobile data
  • Clear your browser cache or app cache
  • Update the 99ji app to the latest version
  • Restart your device and try again
If the issue persists, contact our support team and describe the game and device you're using.
99ji Mobile App

Visit the 99ji App page on our website to get the download link for Android and iOS. The app gives you full access to all 99ji games, your account dashboard, deposits, withdrawals, and promotions — all from your smartphone. It's optimized for low data usage so it runs smoothly even on slower connections.

Yes, the 99ji app is available for both Android and iOS devices. Visit the App page for the correct download link for your device. Make sure your iOS version meets the minimum requirement listed on the download page for the best performance.

No. Your existing 99ji account works across all platforms — website and mobile app. Simply log in with the same credentials you use on the desktop site. Your balance, game history, and bonuses are all synced in real time across devices.
Responsible Gaming

Yes. 99ji is committed to promoting safe and responsible gaming. We offer deposit limits, session time reminders, and self-exclusion options for players who feel they need a break. Visit our Responsible Gaming page for full details on the tools available and how to activate them on your account.

If you feel that gaming is negatively affecting your life, you can request a self-exclusion through your account settings or by contacting our support team directly. Self-exclusion temporarily or permanently restricts access to your 99ji account. We take these requests seriously and process them promptly. See our Responsible Gaming page for step-by-step instructions.

If you're concerned about your gaming habits, please reach out for help. 99ji encourages all players to game responsibly. You can use our self-exclusion tools, set deposit limits, or take a cooling-off period through your account settings. For professional support, PAGCOR's responsible gaming program provides resources for Filipino players who need assistance. Gaming should always be a form of entertainment — never a way to solve financial problems.
Still have questions? Our support team is available 24/7. You can also explore our About Us, Terms & Conditions, and Responsible Gaming pages for more detailed information.
Quick Links
Contact Support

Can't find the answer you're looking for? Our 99ji support team is available 24 hours a day, 7 days a week — including Philippine holidays.

Email Support
[email protected]

Average response time: under 2 hours

Safe Gaming Tips
  • Set a budget before you start playing
  • Never chase losses — take a break instead
  • Use deposit limits to stay in control
  • Gaming is entertainment, not income
  • Must be 21 or older to play on 99ji

Why 99ji Players Trust Us

Built for Filipino players, backed by a platform that takes security and fairness seriously.

Secure Transactions

Every deposit and withdrawal on 99ji is protected by industry-standard encryption. Your financial data and personal information are never shared with third parties. Play with confidence knowing your funds are safe.

Fast Payouts

99ji processes most withdrawal requests within 24 hours. GCash and PayMaya payouts are often completed in just a few hours — so you spend less time waiting and more time enjoying your winnings, whether you're in Quezon City, Cebu, or Davao.

Mobile-First Experience

The 99ji app is built for Philippine mobile users — lightweight, fast, and touch-optimized. Whether you're on Globe, Smart, or DITO, the app delivers smooth gameplay without eating through your data allowance.

Certified Fair Games

Every 99ji game runs on certified RNG technology, guaranteeing that outcomes are genuinely random and unbiased. No manipulation, no hidden edges beyond the stated house advantage — just honest, transparent gameplay for every Filipino player.

Regular Bonuses

From welcome bonuses for new 99ji members to reload offers and game-specific promotions, there's always something extra on the table. Log in to your account dashboard regularly to check the latest bonus offers available to you.

24/7 Support

Got a question that isn't covered in this 99ji FAQ? Our support team is online around the clock, every day of the year — including Philippine public holidays. Reach us at [email protected] and expect a response within two hours.

Ready to Get Started?

Join 99ji and Play Today

Now that your questions are answered, it's time to play. Create your free 99ji account in minutes, fund it via GCash or PayMaya, and dive into the full game library. Thousands of Filipino players are already winning — don't miss out.

Create Free Account Download the App

Must be 21 years or older to register and play. Please gamble responsibly. 99ji supports responsible gaming.